My Pokémon GO Plus won't pair with my smartphone
Before you start, ensure that your smartphone meets the Pokémon GO Plus system requirements.
Follow these steps:
- Check with your phone’s manufacturer and ensure that your smartphone supports Bluetooth® LE, and that Bluetooth is enabled on your phone.
- Restart your phone, and then relaunch the Pokémon GO app.
- Go to the Settings menu, and tap Pokémon GO Plus.
- If your Pokémon GO Plus device shows up here, tap the triangle icon to the right of the device to remove it.
- Press the button on your Pokémon GO Plus. It should flash blue, and your Pokémon GO Plus device should appear on your screen.
- Tap the Pokémon GO Plus device listed on your screen. The device should pair, and you should see the message "Successfully connected to Pokémon GO Plus."
- If the device does not connect or is never listed on the screen, try moving to another location and repeat steps 1–6. If the device still will not connect, there may be a compatibility issue with the smartphone. Test for this by trying Pokémon GO Plus on another smartphone.
Please note: Pokémon GO Plus needs to be reset every time when pairing with a new device or when your phone has had a software update.
What does a red light on my Pokémon GO Plus mean?
Before you start, ensure that your smartphone meets the Pokémon GO Plus system requirements.
A red light on the Pokémon GO Plus device can mean a number of things depending on what you are doing:
- When Pokémon GO Plus flashes red and vibrates several times, this indicates that the connection with your smartphone has been lost. This can happen if you are too far away from your smartphone. To reconnect, go into the app and locate the darkened Pokémon GO Plus icon in the upper-right corner of the screen. Tap this icon and then press the button on your Pokémon GO Plus. The device will reconnect to your game.
- A single flashing red light and vibration could indicate that your Pokémon GO Plus is still connected to your smartphone, but your phone has lost network connectivity. Moving your phone to a location with better network connectivity should correct this issue.
- Pokémon GO Plus will also flash red if it fails to capture a Pokémon, or if some other problem exists (such as no available Poké Balls to throw, your bag is full, etc.).
My Pokémon GO Plus does not vibrate and the light stopped working
First, ensure your smartphone meets the Pokémon GO Plus system requirements.
If your Pokémon GO Plus is not vibrating please check your Pokémon GO Plus and smartphone settings.
For Apple iOS:
Please check these settings: Settings > Sounds > Vibrate on ring
For Android:
Please check these settings: Settings > Sounds & notifications > Turn on 'Also vibrate for calls'
Verify that vibration is ticked 'on' in your Pokémon GO app settings.
If verifying/updating the settings does not help please remove the battery from your Pokémon GO Plus for 10 minutes, uninstall and reinstall the Pokémon GO app, place the battery back in your Pokémon GO Plus and then reset the Pokémon GO Plus (hold button for 5 seconds until blue, then release, and press again for another 5 seconds until vibrate).
Please note: Pokémon GO Plus needs to be reset every time when pairing with a new device or when your phone has had a software update.
Battery information:
- Check that the battery is set correctly, with the (+) and (−) terminals facing in the correct directions.
- Ensure you are using the right kind of battery (CR2032).
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